Overcoming Tribal Knowledge in Outsourcing

By Scott Anderson on 06 March, 2019

 

Imagine notifying your two largest customers that their lines will be down because you won’t be able to deliver their products for 16 weeks.  Imagine the daily conference calls, site visits, audits, and over-time costs while your organization is turned upside down trying to deliver product, all for one simple reason: a key part of the process was never formally documented on an assembly that is newly outsourced, or outsourced from a new supplier.

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Topics: Outsourcing

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